Edit waiting time

Admin only — edit each waiting status separately. Totals feed Repair Status, Leaderboard, and Tech Stats.

Total waiting: 0M

Could not update waiting time.

Update repair status

Optional: add SVO#, Apple Repair #, a note, and an estimated completion date.

Enter a valid 7-digit SVO#, or leave it blank.

Mail-in

Optional: add SVO#, Apple Repair #, customer name, a note, shipment date, estimated return, estimated completion date, and client contacted date.

Could not update status.

Waiting on client

Optional: add SVO#, Apple Repair #, customer name, pick a reason, and record whether the client retained the device.

Could not update status.

Mark as delayed

Optional: add SVO#, Apple Repair #, a short reason, and an escalation ticket. It will show next to Delayed on the job card.

Enter a valid 7-digit SVO#, or leave it blank.

Booked

Optional: set SVO#, Apple Repair #, appointment date, time, plus a short note.

Could not update status.